Our end-to-end web design and build service is very straightforward, but here are some answers to common questions.
How do I pay for my new site?
We charge 50% upfront for all new clients with the remainder paid before the site goes live. We accept BACS, PayPal, Stripe and credit cards.
Is the website mine?
Once you pay your bills, the website is yours. We don’t retain any ownership over the code or theme. It’s 100% owned by you.
Do I have to host the site with Toast?
No, but there’s good reason to. All our sites are hosted on WP Engine – one of the best WordPress hosting companies out there and you can’t get hosting with them cheaper, even if you go direct.
Do Toast host email?
No. We think your website and email accounts shouldn’t be on the same server. We can help you get your email set up – this is included in the costs.
Why is Toasts’ approach different?
Our sites start out on our own bare-bones WordPress theme and we only add what you need. Unlike many off-the-shelf themes that try to cater to everything every client ever may need, our sites are fast, lean and securely. You only pay for what you need on the site, making future development easier and cheaper.
Does Toast outsource the work?
Absolutely not. Everything we do is done in-house by your own project manager. We have 14 staff that work across design, build and optimisation and you can call and speak to the team whenever you want. You’re also welcome to come and meet us face-to-face.
How does Toast approach the design process?
What your site looks like is important. We don’t use generic templated-style designs – the initial stages of the project will include 100% unique design concepts for your site – it won’t be theme-based and end up looking the same as 1,000 other websites. Our design team are all qualified to HND/BA Hons level – professionally trained designers with years of experience.
What if I want more pages?
The sites we build are not limited to a fixed number of pages – once the site is complete you can add as many new pages as you like. Our initial charges are for 10 pages that we put together for you. If you’d like us to add more pages we charge £50 (+vat) per extra page.
Can I update the site myself?
Very much so. All our sites are built so that nearly every piece of content, from logos to menus and page content can be edited by you directly. We don’t lock anything down or make you have to call us to change the most simple of things.
Will I have an account manager?
Nope. You project manager will be your main point of contact, and they will be the one that’s building your site for you. This improves communication and keeps the project on track.
How long as Toast been in business?
Toast was set up in 1997 and we’ve been building websites for over 20 years. We’ve built 100s of website and bring more to the table than just great design and build. We also understand the marketing challenges startups face (we’ve been there) so can help with more than just your website.
Will Toast show me how to use the site?
Yes. We include one hour of training (via phone or Skype etc) in the charges for the project. Once done, you’ll be able to manage your site yourself.
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