We’ve tried to cover off the more frequent questions here, but every website project is unique, so if you do have an additional question, drop us an email or call us on 01295 266644.
Does Toast host email?
No – we never advise hosting your email on the same server as your website. Cheap hosting companies offer this as a service, but it can have negative effects on your site. We always recommend a separate service specifically for emails such as Google or Office 365.
Where are the websites hosted?
We host the majority of our websites on WP Engine – a dedicated WordPress hosting company. We have an Agency Account with WPE as we host a lot of sites. Everything is hosted on Google Datacentres in London.
Can I add more content to my site than the initial number of pages or products?
You sure can. These are just the initial pages we’ll be completing for you. Once these are done, you can add new content, clone existing content to create new pages and then re-write the content, add more products and build the size of your site over time.
You are not limited to a maximum number of pages, but note that if your site gets very large, with a lot of traffic, we may have to review your hosting costs.
Do I need to know how to code HTML to manage the site?
Absolutely not. The tools we use make it easy to change and edit content, add images, move content around, manage menus and edit pretty much 99.9% of your website content yourself.
Obviously, the more technically-minded you are, the easier you’ll find it, but we provide training to show you how to manage and update your site.
If you find it too time-consuming or think your time is better spent doing something else, we have support packages so you can ask us to do it!
I have complex requirements, are these packages for me?
No. If your site is complex, large or needs bespoke work done, you’ll need to speak to us about a bespoke quote. You can complete our website briefing questionnaire if you are unsure and we’ll suggest the best route for you.
Who does the work?
At Toast we don’t outsource anything. All the work will be done in-house by our own team of full-time designers and developers.
How is the project managed?
We use software called Basecamp to manage website projects. This keeps all the communication in one place and is very easy to use. Even though multiple staff may work on your project, you will have one main point of contact for the entire process.
Can I use my own images?
Yes – all the better if you have your own images for the site – you can just send them over and we’ll format, optimise and use them.
Does Toast do copywriting?
We do, but this also depends on your product or service. If it’s complex or technical, you might be better with Copy Editing rather than us trying to write complex technical content for you. Either way, we write copy for some clients, edit it for others and simply provide SEO advice for people who supply the final copy.
I need a specific piece of functionality – can this be done?
In short, it depends on what it is. For example, if you need to take bookings online, then an existing WordPress plugin could be used, or we could simply start with a booking form and go from there.
The best thing to do is to get in touch and we’ll advise on the best approach for you.
What happens if I want to cancel the project?
The upfront payment covers our initial work on the project. If you want to cancel an in-progress project, we’ll look at the work done to date and come to an agreement with you.
If you want to cancel a live project, you can do so at any time by giving us one calendar months notice.
Who owns the files?
We’ve created these packages to be affordable. Once live, the WordPress install and all files remain the property of Toast.
Once you have completed 12 monthly payments, you are then free to have all the files and install and do with it as you see fit.
Does Toast do SEO?
Yes – this is one of the most important aspects of having a website. We have a range of SEO packages that suit most budgets – just get in touch to find out more.
I don’t really know what I need; can Toast help?
We’ve designed and build 100s of websites, so we often have a very good idea of what our clients should be doing online – just complete the form, choosing the package you think is best for you and we’ll have a chat through the options.
Do Toast work on larger projects?
Yes – we work on projects ranging from £600 to £25,000 budgets. We have an experienced team that has built and looks after large websites for private and commercial clients.
What plugins do you use?
Where possible, we steer clear of using too many free plugins on the websites we build.
Instead, we have hold developer licences for a wide range of pro plugins such as:
- Gravity Forms – for building on-page forms, quizzes, surveys and anything where your visitor needs to ask questions
- Advanced Custom Fields – for building specific content sections for your site
- YITH plugins – an extensive range of plugins for a wide range of applications
We pay to be able to use these plugins across all the sites we develop.
Do you do Social Media?
Do you need Social Media; that’s the first question we ask here. If you are a lifestyle brand, then yes, we can help you with that too. If you’re a B2B service, you may simply need to maintain a social media presence. We can advise on what’s best for you.
Can Toast help with my current website?
We never advise throwing an existing website in the trash if it can be salvaged or improved. If you have an existing website, the better approach for you may be to improve what you already have – we do lots of that – get in touch for a chat.